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Ethics & Compliance

Ethics Channel

We encourage our employees, stakeholders and the general public to submit suggestions, inquiries, concerns, questions and report alleged ethics, compliance or governance violations thought our Ethics Line.

Our Ethics Channel is an independent third-party channel that reviews all submission. The Ethics Channel is anonymous, confidential, and users are protected from retaliation. The service is available in Spanish and English, Monday through Friday from 10:00 a.m. to 6:00 p.m. Mexico City time.

An operator will guide you through the submission of your report. Upon completion, you will be provided with a report number and a password for follow-up.


“It is a source of pride for me to realize every day that at Zuma we have the firm conviction to respect and enforce the most important principles for our society, such as professional ethics, transparency and compliance with the law.”

Abraham Fuentes

Legal Counsel
“It has been 7 years of pleasant experience promoting our culture of rule of law and transparency inside and outside our company, where our Code of Ethics and its continuous improvements, have made our daily work and achievements are based on the values that are part of our DNA, making Zuma a reference company in the sector.”

Edith Sosa

Business Development Manager
“It is a satisfaction to belong to a group of people who have the team spirit on and are so open to organizational change in compliance with ethical standards.”

Arminda Licón

Executive Assistant

Anti-Corruption Policy